FAQ & Troubleshooting

Quick answers to the issues invited coaches run into most.

My invite link says it's invalid or expired

Invite links expire after 14 days and can only be used once. Ask your workspace admin to resend the invite. Make sure you're opening the newest link they sent.

The signup form won't let me change my email

That's intentional. Your invite is tied to a specific email address, so signup locks that field. If the address is wrong, ask your admin to send a new invite to the correct email.

I logged in but my roster is empty

You only see athletes that have been assigned to you. Ask your admin or head coach to assign you to your athletes -- see Finding Your Athletes.

I can't see Competitions / Scouting / Game Plans / Season Reports

Those are optional modules that an admin enables per workspace. If they're missing from your sidebar, the workspace hasn't turned them on. Ask an admin to enable the module you need.

I can see an athlete but can't edit anything

Your coaching role for that athlete may be Viewer (read-only) or a limited role. Ask your admin to adjust your role or permissions for that athlete.

I got redirected to a pricing page

Access depends on the workspace having an active subscription. If the workspace's plan has lapsed, parts of the app are unavailable until the owner updates billing. This isn't something you pay for or can fix yourself -- let the workspace owner know.

I belong to more than one team -- how do I switch?

Use the workspace switcher at the top of the sidebar to move between the workspaces you've joined. Each one has its own roster and settings.

I was removed from a workspace

You'll lose access to that workspace's athletes, but your Surflink account and any other workspaces stay intact. To return, an admin can send you a new invite.

I never got the invite email

Check spam, and confirm the admin used the right email address. If email isn't set up for the workspace, ask them to copy the invite link and send it to you directly.

Still stuck?

Your workspace owner or admin is your best first contact -- they control roles, athlete assignments, modules, and billing. For how features work, browse the Coach Guides.